Community Forum

Can't connect to secure XFINITY Hotspot on Windows

JulianR1
Regular Contributor

Can't connect to secure XFINITY Hotspot on Windows

I can no longer connect to the secure hotspots on Windows. Windows says can't connect to this network and I don't want to use the open hotspot. The windows app no longer works either. Please help
I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.
INeedCorrectedJ
Frequent Visitor

Re: Can't connect to secure XFINITY Hotspot on Windows

Was this ever figured out? I too am trying to connect to the secure XFINITY hotspot on my Windows 10 laptop.

JulianR1
Regular Contributor

Re: Can't connect to secure XFINITY Hotspot on Windows

No, sadly it was not. They ran through loops of troubleshooting, opened a ticket, called me, I explained the issues, yada yada, circle back a while later, I cancelled service and switched to a different provider.

I am not a Comcast Employee, I am just a customer volunteering my time to help other customers here in the Forums.