dt3354's profile

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2 Messages

Wednesday, March 11th, 2020 12:00 PM

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Can't access some "bookmarked" websites since installing xfinity

Just had xFinity installed yesterday.

 

Now I can't access websites that I visit nearly every day. 

 

I never set up restrictions and Parental Controls are off. Any solutions??

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Gold Problem Solver

 • 

2.2K Messages

5 years ago


@dt3354 wrote:

Just had xFinity installed yesterday.

 

Now I can't access websites that I visit nearly every day. 

 

I never set up restrictions and Parental Controls are off. Any solutions??


What device(s) have you tried?  What browser(s) have you tried?  Have you tried typing in the addresses manually instead of using a saved 'bookmark'?  Is it ALL sites saved or only some?

Official Employee

 • 

1K Messages

5 years ago


@dt3354 wrote:

Just had xFinity installed yesterday.

 

Now I can't access websites that I visit nearly every day. 

 

I never set up restrictions and Parental Controls are off. Any solutions??


@dt3354 can you please laborate? what kind of message are you receiving when trying to get to the websites? have you done a traceroute? have you checked if the website is up? 

Expert

 • 

111.6K Messages

5 years ago


@dt3354 wrote:

Just had xFinity installed yesterday.

 

Now I can't access websites that I visit nearly every day. 

 

I never set up restrictions and Parental Controls are off. Any solutions??


Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy, and there is currently  no way for an end-user to be able to whitelist anything;

 

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

 

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