New Poster
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2 Messages
Can't access some "bookmarked" websites since installing xfinity
Just had xFinity installed yesterday.
Now I can't access websites that I visit nearly every day.
I never set up restrictions and Parental Controls are off. Any solutions??
jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
What device(s) have you tried? What browser(s) have you tried? Have you tried typing in the addresses manually instead of using a saved 'bookmark'? Is it ALL sites saved or only some?
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
@dt3354 can you please laborate? what kind of message are you receiving when trying to get to the websites? have you done a traceroute? have you checked if the website is up?
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EG
Expert
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111.6K Messages
5 years ago
Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy, and there is currently no way for an end-user to be able to whitelist anything;
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
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