Can't access some "bookmarked" websites since installing xfinity

[dt3354]

Just had xFinity installed yesterday.

Now I can't access websites that I visit nearly every day. 

I never set up restrictions and Parental Controls are off. Any solutions??

[ComcastCSAEmail]

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@dt3354 wrote:

Just had xFinity installed yesterday.

Now I can't access websites that I visit nearly every day. 

I never set up restrictions and Parental Controls are off. Any solutions??

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@dt3354 can you please laborate? what kind of message are you receiving when trying to get to the websites? have you done a traceroute? have you checked if the website is up? 

[jav6joev]

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@dt3354 wrote:

Just had xFinity installed yesterday.

Now I can't access websites that I visit nearly every day. 

I never set up restrictions and Parental Controls are off. Any solutions??

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What device(s) have you tried?  What browser(s) have you tried?  Have you tried typing in the addresses manually instead of using a saved 'bookmark'?  Is it ALL sites saved or only some?

[EG]

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@dt3354 wrote:

Just had xFinity installed yesterday.

Now I can't access websites that I visit nearly every day. 

I never set up restrictions and Parental Controls are off. Any solutions??

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Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy, and there is currently  no way for an end-user to be able to whitelist anything;

https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security