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Can't access my website

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New Poster

Can't access my website

Internet is working. I can go to all sites except my website. It times out on all home computers and laptops using WIFI except phones using mobile data. I talked to my hosting service and they said the site is working. I checked to see at website planet and they say it is up. ISP is comcast.- they were clueless. Any ideas would be appreciated. website is "heavenspraise.com". Where do you think the problem would be? Thanks!

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Expert

Re: Can't access my website

I'm on an iMac, and with Firefox and Vivaldi I was able to get right onto the webpage. 
Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.



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Expert

Re: Can't access my website


@jtlc2000 wrote:

Internet is working. I can go to all sites except my website. It times out on all home computers and laptops using WIFI except phones using mobile data. I talked to my hosting service and they said the site is working. I checked to see at website planet and they say it is up. ISP is comcast.- they were clueless. Any ideas would be appreciated. website is "heavenspraise.com". Where do you think the problem would be? Thanks!


Post the output of a traceroute to the site. It may reveal where the blockage is occurring.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Can't access my website

@jtlc2000 If the above mentioned doesn't work, then please grab your public IP by typing "whats my IP" into google and reaching out to your host to see if they have blocked your IP from accessing on their end. I can confirm that the website is up and running as the host has confirmed. 


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Gold Problem Solver

Re: Can't access my website


@jtlc2000 wrote: ... I can go to all sites except my website. ...

To run a trace to the site in Windows, open a Command Prompt window, enter

    tracert -4 heavenspraise.com

and post the output. Mine looks like:

 

C>tracert -4 heavenspraise.com

Tracing route to heavenspraise.com [198.46.81.151] over a maximum of 30 hops:

 1  8 ms  8 ms  8 ms router1 [192.168.1.1]
 2 23 ms   *   17 ms 96.120.9.181
 3 23 ms 18 ms 15 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [162.151.68.57]
 4 17 ms 24 ms 17 ms 96.110.24.214
 5 25 ms 24 ms 17 ms 96.110.25.65
 6 34 ms   *   25 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
 7 25 ms 25 ms 26 ms ae-7.bar1.Pittsburgh3.Level3.net [4.68.106.85]
 8   *   44 ms 34 ms ae-2-3602.ear3.Washington1.Level3.net [4.69.206.81]
 9 42 ms 34 ms 32 ms 4.79.22.110
10 41 ms 40 ms 32 ms csw3.iad1.inmotionhosting.com [198.46.80.61]
11 41 ms 41 ms   *   csw2.iad1.inmotionhosting.com [198.46.80.85]
12 41 ms 36 ms 35 ms ecbiz230.inmotionhosting.com [198.46.81.151]

Trace complete.