Community Forum
Looks like the IP you are trying to send from belongs to MetroNet
https://search.arin.net/rdap/?query=69.174.160.30
the CSI IP error code in reference is to a global reputation system:
https://csi.cloudmark.com/en/reset/#:~:text=Cloudmark%20Sender%20Intelligence%E2%84%A2%20(CSI,%2C%20...
You will need a representative of MetroNet to open a case with CloudMark as they deem their IP to globally not be safe for sending emails.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@OverBurn wrote:
I'm sorry but you are not correct. Metronet said they have nothing to do with CloudMark. Comcast goes through them and you guys would have to fix it.
I've called 4 times, after hours of waiting, been diconnected 4 times while being transferred to someone that was suppose to help. I'm at the end of my rope. Comcast has got to be the most incompetent company I've ever dealt with. Someone, somewhere has got to be able to help. I'm begging.
- Are you a current Metronet customer or a current Comcast customer?
- Are you having any problems sending email from webmail or just from Thunderbird?
- What are your Thunderbird server settings for incoming and outgoing mail?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@ComcastCSAEmail wrote:
Looks like the IP you are trying to send from belongs to MetroNet
https://search.arin.net/rdap/?query=69.174.160.30
the CSI IP error code in reference is to a global reputation system:
https://csi.cloudmark.com/en/reset/#:~:text=Cloudmark%20Sender%20Intelligence%E2%84%A2%20(CSI,%2C%20...
You will need a representative of MetroNet to open a case with CloudMark as they deem their IP to globally not be safe for sending emails.
To be specific, MetroNet needs to fill out the form to appropriately advise CloudMark what the IP space is used for and whether or not they have resolved any possible abuse incidents originating from the IP address.
The short of it:
CloudMark: "This IP is not suitable for sending emails on the internet and have listed the IP on our global blacklist."
Comcast: "We trust CloudMark on this one."
MetroNet: "CloudMark, please remove our IP from your blacklist because it is a residentially assigned IP address and I assure you there is no abuse activity coming from it."
Unfortunately, we would be unable to make the request to unblock because we are not MetroNet and we would be unable to confirm if there was any abusive activity coming from the IP or not.
Spoiler
Not recommended, but viable 👀
Fill out the form yourself on behalf of MetroNet.
Title: -
Company: -
Email Address: (yours)
Phone Number: (yours)
IP Blocked: (IP you are having issues with)
Domain Name that the IP in the reset request represents: MetroNet
Exact SMTP 5XX error string received: An error occurred while sending mail: The mail server sent an incorrect greeting: resomta-po-09v.sys.comcast.net resomta-po-09v.sys.comcast.net CSI IP 69.174.160.30 is not permitted to send messages. Please contact support if you feel this is in error
Comment: Device(s) behind this IP have run Anti-Virus/Malware scans and updated all firmware. Please process unblock of the IP.
Fill out the form yourself on behalf of MetroNet.
Title: -
Company: -
Email Address: (yours)
Phone Number: (yours)
IP Blocked: (IP you are having issues with)
Domain Name that the IP in the reset request represents: MetroNet
Exact SMTP 5XX error string received: An error occurred while sending mail: The mail server sent an incorrect greeting: resomta-po-09v.sys.comcast.net resomta-po-09v.sys.comcast.net CSI IP 69.174.160.30 is not permitted to send messages. Please contact support if you feel this is in error
Comment: Device(s) behind this IP have run Anti-Virus/Malware scans and updated all firmware. Please process unblock of the IP.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
