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Can not add a user or email

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Can not add a user or email

My wife is still using her AOL email from 1999.  I tried to add her as a user on our xfinity account a few months ago so she can have a comcast email.  When I did,  it wouldn't work and kept looping back to an error message.  I gave up.  She is having more issues with AOL blocking and trashing emails before she sees them.   Now when I try to add her on xfinity it says there is already a user with her phone number.   But she is not listed as a user.   

 

Thanks!

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Expert

Re: Can not add a user or email

When you set up your own account, did you use the phone number in question?  If so, that would cause what you are describing.



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