CHANGE -- EMAIL SPACING NOW BACK TO NORMAL? Numerous Inquiries by Others

[afohara]

I've posted on this (CHANGE -- EMAIL SPACING NOW BACK TO NORMAL?) and notice others have also posted over the months.  The questions just sit, with no replies.  In that the problem is being ignored, I assume Comcast could care less.  

I expected better.

[CCCarole]

Posted below: a post from an Email Expert.

designed to use the word-wrap at the end of a line instead of using the Return key.  So just keep typing and the next line will be single-spaced.  For a paragraph, hit the Return key once to get the standard double-spacing.

[afohara]

I can't tell if you even understand the problem.  I'll try again. 

It is the difference between composing and how it turns out when you send it.  They are different.  When one does as you instruct, one ends up with a long document that has NO spacing between paragraphs.  NONE.  Try composing an email, doing what you say, and then send it and see hoiw it's different after it's sent.  It makes no sense.

When you SEND it, without visible paragraphs, as you suggest, it goes out with double spaces between paragraphs.  The two should be consistent with each other.  WHAT YOU COMPOSE (and how it looks when you do) IS HOW SHOULD GO OUT.

Others, like Gmail, Yahoo, Hotmail, etc etc., follow the basic rule that one learns in typing/keyboard classes -- you double space between paragraphs.  You don't just go on to the next line, which ends up looking like one long email with no paragraph spacing (when COMPOSING).  I write many lengthy emails.  Can you understand why yyou have made composing an email confusing by this change?  No, it was not this way until you changed it about a year ago.  

I know many users could care less how their emails turn out -- all they need are a bunch of emoticons.  Mine go to many professionals, and this has embarassed me many times.

I've spent a lot of time on the phone and by email on this in the past, and no one seems to "get it" -- or care.  Will you correct this to the way it used to be, or must I continue using Gmail for important emails?

I look forward to hearing from you.

[afohara]

Apparently no one from Comcast on this Forum wants to touch this problem -- which they don't appear to even understand.  I'm trying at other levels and may have found someone to actually look into a resolution.  We can only wait and see.

[afohara]

FIXED!  After months of asking about the improper email paragraph spacing and getting no response by phone, email and on this Forum, I FINALLY got ahold of someone with Comcast (through Facebook, of all places!) who understood what I was talking about and wanted to help.  It took a couple of weeks of back-and-forth, but she set up a meeting, discussed it, and was successful in getting it changed.  I have been doing test emails for the last week, and the problem has finally been fixed.  SINGLE SPACES ARE NOW SINGLE SPACES AND DOUBLE SPACES ARE NOW DOUBLE SPACES.

A simple and silly problem that was started with a change to the email system over a year ago, and a problem that no other email provider (Gmail, Yahoo, Hotmail and others have).  I've seen others complain about it on this forum, with no result, so it's a relief to have gotten some assistance.

[bikercarol]

Glad they fixed it, however, I got used to doing the work around of just single spacing between paragraphs and just today realized they had changed it back to how it used to be (and how everyone else does it), so now it turns out that for the last few months all my emails had smashed together paragraphs and I didn't know it! Why didn't they announce the change back?  As the person said, when you send an email, it should look exactly as you type it.  If Comcast looked at their own emails, none of this would have happened. Ugh.  

[afohara]

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@bikercarol wrote:

Glad they fixed it, however, I got used to doing the work around of just single spacing between paragraphs and just today realized they had changed it back to how it used to be (and how everyone else does it), so now it turns out that for the last few months all my emails had smashed together paragraphs and I didn't know it! Why didn't they announce the change back?  As the person said, when you send an email, it should look exactly as you type it.  If Comcast looked at their own emails, none of this would have happened. Ugh.  

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Totally agree with you.  I bugged them for months -- on the phone, here, and by email.  They didn't tell me it was fixed, either, and I realized they had done so by accident when I checked one of my outgoing emails.  Yes, they should advise customers when there are major changes.