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CCCarole needs your help

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Gold Problem Solver

CCCarole needs your help

No clue why, but yesterdy I could not sign in with a secondary username.  Said password was wrong.  On the phone FORVER with  tech.  Thought it was fixed becuse I was able to go into Outlook and my iPad and change to the new password.  TODQAY same issue.  THIS time I cannot even sign in to the PRINRY username/address.  Got no where calling comast.  Can soeone please help?  As you knpw I was an Email Expert for years and now cnnot even get help when I need it!

Thank you all for your help

CCCarole

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Gold Problem Solver

Re: CCCarole needs your help

If necessary please pass this on to a Comcast employee for help too.  Thaks

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Expert

Re: CCCarole needs your help

I have sent you a PM.  If that is not sufficient, respond here in the thread and I will escalate this to the forum admin for follow-up.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Valued Contributor

Re: CCCarole needs your help

I doubt this will help, unfortunately, but I'd like to pass on something I learned recently. I tried to sign on to my desktop and it kept telling me "Wrong Password". Well, it was NOT the wrong pass. It was my keyboard. Don't know if the keys were dirty underneath or what it was, but after switching to a new keyboard that I kept as a spare the pass worked fine. 

 

Hopefully this will help someone in the future...

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Official Employee

Re: CCCarole needs your help

Hi @CCCarole

 

I hope all is well and that you and your family have been safe and healthy during these times. I'm sorry about the login issues you're having and would be happy to help troubleshoot so you can get access back to your account. Please send me a private message with your first and last name and the street numbers associated with your service address. Chat with you soon! 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gold Problem Solver

Re: CCCarole needs your help

well, it is finally fixed.  It took four days and three techs to resolve it.  Then, I had to deal with resetting up Outlook and iPad mail.

i STILL don’t know how or why this happened and doubt I ever will.

Over and over again the Tech (s) had me doing the same things which kept bringing me back to the same situation.

Even with ‘Remote access’ for them it seemed to be a trial and error process to get this solved.

ALl passwords had to be changed, each new one checked to be sure I could sign in with my Primary and then my two secondary usernames.

Bottom line to me is this never should have occurred at all and I was not very happy with the DAYS AND MANY HOURS it took to fix it.

But... Now it is working.   Passwords will NOT be changed.  I will continue using OUTLOOK as my email of choice and will stay clear of Xfinity Connect.

 

I do thank profusely the two Comcast Techs that worked so hard with me for so long to fix this mess.  THEY did work do had to resolve the problems!

 

PS I have been a Comcast customer for over 20 years.  Few issues until now!

THANK YOU YO EVERYONE THAT TRIED TO HELP.