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Bouncing E-mails from certain sites - how to get a reset?

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New Poster

Bouncing E-mails from certain sites - how to get a reset?

At least two similar sites are reporting that messages to comcast.net are bouncing.  If this was a case where it was only one or the other, or if both had started doing it at different times, I'd think it was them.

 

But it's two sites, and they started happening around the same time.  That means to me that the problem is an issue on the comcast side.

 

I have checked - my 'Enable Spam Filtering' is NOT checked.  So, how do I go about getting whatever it is - errant spam filtes or whatever - reset?  

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Official Employee

Re: Bouncing E-mails from certain sites - how to get a reset?

information on what the bounceback they are receiving is would really help. The reason a bounceback happens is to inform the sender on why they were bounced.


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New Poster

Re: Bouncing E-mails from certain sites - how to get a reset?

I've already asked both sites for this information, but the response (if any) has been, well, unhelpful in specificity.  But, apparently, it's not just my address that's causing issues -- it's a general thing for Comcast.  That might point out to somewhere to look.

 

The sites in question are spacebattles.com and sufficientvelocity.com, in order to help search logs.  I will also refer them to the URL for this question in case they'd like to chime in themselves.

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New Poster

Re: Bouncing E-mails from certain sites - how to get a reset?

I am having a similar issue.  The bounce notice appears to say the sender is blacklisted.

I just tried to upload a screenshot of the bounce notice but it says "I do not have permission to upload images."  Why is that???  Kind of hard to illustrate the problem if I cannot upload a simple screenshot.  This is frustrating to say the least!

 

 

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Official Employee

Re: Bouncing E-mails from certain sites - how to get a reset?

@petrukio 

spacebattles.com - hitting SMTP 554, subcode BL001000, refer them here:
http://postmaster.comcast.net/smtp-error-codes.php#BL001000

 

sufficientvelocity.com - not seeing any issues - hundreds of emails delivered successfully to our server.


@GTO_04 since you receive a bounceback, there will be a link with the error code from the server on how to resolve the issue, much similar to the link i posted above for @petrukio . No screenshot required. 


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Re: Bouncing E-mails from certain sites - how to get a reset?

Thank you!