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Blocked Emails

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New Poster

Blocked Emails

Emails from Amazon.com are not being received. I checked with Amazon and they inducated they had confirmation from Comcast that the emails were received, however, they are not appearing in my Inbox or Spam folder.

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Official Employee

Re: Blocked Emails

@Sointly Please check your email filters under settings. You will also likely want to change your password, secret question, and verify that all the information under My Account is accurate in regards to alternate email contacts and phone numbers. From the sounds of it, someone may have compromised your email account by signing in and redirecting emails from Amazon for fraudulent purposes. Please also consider activating Two-Factor/Multi-Factor authentication under My Account. 

 


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New Poster

Re: Blocked Emails

I checked the Filters and other settings to no avail. Still having problems receiving Amazon emails.

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Official Employee

Re: Blocked Emails

@Sointly after disabling the amazon filter that was enabled, how are you confirming when amazon is sending you an email?

 


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New Poster

Re: Blocked Emails

When I checked the Filters there were none. I've contacted Amazon Customer Service to see if there was an issue with my account. They checked and said they receive a confirmation receipt whenever they send an email. She tested my account, received the confirmation but I did not receive the email she sent. She checked into past communications and all of the emails were confirmed but I did not receive any.

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Official Employee

Re: Blocked Emails


@Sointly wrote:

When I checked the Filters there were none. I've contacted Amazon Customer Service to see if there was an issue with my account. They checked and said they receive a confirmation receipt whenever they send an email. She tested my account, received the confirmation but I did not receive the email she sent. She checked into past communications and all of the emails were confirmed but I did not receive any.


@Sointly interesting. When i checked the account you had a filter forwarding all amazon.com emails. Seems someone is making changes to your account on your behalf. As mentioned before, please secure your account. Comcast.net is not filtering or blocking amazon.com. If you are not receiveing their emails after they confirmed our server received it - its because there is a setting, filter, or rule that can only be user-created affecting the delivery. 


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New Poster

Re: Blocked Emails

I have one Filter run that forwards email from a different domain....nothing filtering Amazon so I do not know how to delete.

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Official Employee

Re: Blocked Emails

@Sointly let me clarify. At my first reply to your thread i checked your filters and made the recommendation based on what was enabled, which was a filter set up for amazon.com. Since you went in and checked, which i also checked - it is no longer there. Meaning that whoever set it up in the first place, removed it. Which again, i urge you to secure your account with full password and security question/answer changes because Comcast does not block amazon.com. Again, to clarify - someone most likely has compromised your account, which means someone that is not you is accessing your emails using your email and password and is manipulating your emails. Please be sure to run Anti-Virus and Anti-Malware scans on all the devices you use to access the email as well. 

 

 


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