Community Forum

All of my emails have disappeared in all of my mailboxes

Highlighted
New Poster

All of my emails have disappeared in all of my mailboxes

I got onto my email account this morning and every email had disappeared in my trash, sent, inbox, and junk mail.  I also cannot receive any emails.  I need assistance to resolve this issue ASAP.

Highlighted
Expert

Re: All of my emails have disappeared in all of my mailboxes

As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.


Also, do you have another device like a smartphone or tablet with the account enabled on it using POP3?  If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: All of my emails have disappeared in all of my mailboxes

@acaporale219 You had email filters enabled forwarding to an outlook.com email matching your comcast.net one. If you set up the filtering, please use the built-in forwarding option instead of making an inbox rule. If you did not set up this filtering, as advised above please secure your account by changing your password and security question. If you havent already, make sure you run Anti-Virus/Malware software on your devices. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!