All emails accidentally sent to junk, server not responding when trying to move back to inbox

[JackAinsley]

On my iphone I selected all emails in my inbox trying to "mark as read" but accidentally hit "move to junk".  I immediately tried to move all emails back to inbox unsuccessfully.  I also learned that I have over 2,000,000 emails which is at 10 GB email capacity.  When I try to open junk folder to delete or move emails the server stops responding.  I would appreciate your help.

[Latoque]

If you can, try accessing the email with a desktop or laptop computer, using only the webmail interface.  Can you move emails around that way?

[JackAinsley]

I was able to delete emails from my inbox.  I have emptied the trash.  When I try to delete emails from spam, I get error messages that the server is not responding or an error occurred inside the server which prevented it from fulfilling the request.  I called for help several times, including security technical support.  They gave me a ticket number and escalated my problem to level 2 department.  I was told level 2 would call me last Friday April 3. They did not call.  I called security support 2 more times, was told I will get a call within 24-72 hours.  No call.  Don't know what to do, I have not been able to get emails for 9 days and this is my primary account.

[ComcastCSAEmail]

you need to go on the webmail and delete emails as much as you can. If you are selecting ALL emails and its failing/times out - then try in smaller batches. Let me know once you've cleared out the email and made space. 

[JackAinsley]

I have been able to delete approximately 50,000 emails from spam after many hours working on it.  For some reason there are 7-10 copies of each email.  I have tried filtering spam emails in small increments for example "1/1/2019-1/6/2019 as daterange"  as someone recommended online.  It will work for a little bit, then it will stop working and I will get server errors.   

[JackAinsley]

I was told only Level 2 Department could help delete these emails.  According to comcast website, spam email is deleted after 7 days.  It has been more than 7 days and spam has not been deleted.

[ComcastGabriel]

Sorry for the troubles,

Let me see if we can deduplicate and move them back to your inbox.  This may take a few days due to the number of messages.  I will follow up with you through a direct message once we have some progress.