Regular Visitor
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4 Messages
All emails accidentally sent to junk, server not responding when trying to move back to inbox
On my iphone I selected all emails in my inbox trying to "mark as read" but accidentally hit "move to junk". I immediately tried to move all emails back to inbox unsuccessfully. I also learned that I have over 2,000,000 emails which is at 10 GB email capacity. When I try to open junk folder to delete or move emails the server stops responding. I would appreciate your help.
Latoque
Expert
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29.7K Messages
5 years ago
If you can, try accessing the email with a desktop or laptop computer, using only the webmail interface. Can you move emails around that way?
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JackAinsley
Regular Visitor
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4 Messages
5 years ago
I was able to delete emails from my inbox. I have emptied the trash. When I try to delete emails from spam, I get error messages that the server is not responding or an error occurred inside the server which prevented it from fulfilling the request. I called for help several times, including security technical support. They gave me a ticket number and escalated my problem to level 2 department. I was told level 2 would call me last Friday April 3. They did not call. I called security support 2 more times, was told I will get a call within 24-72 hours. No call. Don't know what to do, I have not been able to get emails for 9 days and this is my primary account.
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XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
you need to go on the webmail and delete emails as much as you can. If you are selecting ALL emails and its failing/times out - then try in smaller batches. Let me know once you've cleared out the email and made space.
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JackAinsley
Regular Visitor
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4 Messages
5 years ago
I have been able to delete approximately 50,000 emails from spam after many hours working on it. For some reason there are 7-10 copies of each email. I have tried filtering spam emails in small increments for example "1/1/2019-1/6/2019 as daterange" as someone recommended online. It will work for a little bit, then it will stop working and I will get server errors.
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JackAinsley
Regular Visitor
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4 Messages
5 years ago
I was told only Level 2 Department could help delete these emails. According to comcast website, spam email is deleted after 7 days. It has been more than 7 days and spam has not been deleted.
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XfinityGabrielS
Official Employee
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135 Messages
5 years ago
Sorry for the troubles,
Let me see if we can deduplicate and move them back to your inbox. This may take a few days due to the number of messages. I will follow up with you through a direct message once we have some progress.
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