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Adding second email not working

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Frequent Visitor

Adding second email not working

I am trying to add a second email for my father.  I have windows 10 and use the mail app for my primary xfinity email address.  Have been using it like this for years with no problems.  I created an email address and password in windows mail for him.  Then went to the part on this website to add a secound user.  Filled out all the fields.  It says invitation sent.  Problem is that  windows mail never recieves the email.  I downloaded Thunderbird to try that.  My address works fine.  But I cannot get the second one to work.

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Expert

Re: Adding second email not working

Can you clarify what you mean by saying you added an account in windows Mail?  Can you sign into the account you created using only the webmail UI and a  browser?



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Re: Adding second email not working

Sure.  In windows mail on the left side there is a list of accounts.  Before I started this the only email listed was mine.  So I clicked on accounts and a new tab opens on the right side with a plus sign to add account.  When I first went to the Xfinity website I got to the point where is says to add an email adress.  Well no such address existed.  So I assumed I needed to make one on this windows mail app first.  Now I keep getting a message for the email that I have tried to create that the setting are out of date.

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Re: Adding second email not working


@Beachman99 wrote:

Sure.  In windows mail on the left side there is a list of accounts.  Before I started this the only email listed was mine.  So I clicked on accounts and a new tab opens on the right side with a plus sign to add account.  When I first went to the Xfinity website I got to the point where is says to add an email adress.  Well no such address existed.  So I assumed I needed to make one on this windows mail app first.  Now I keep getting a message for the email that I have tried to create that the setting are out of date.


You need to create the email address in Comcast first before trying to add it to Windows Mail.  Delete whatever you did in Windows Mail.  Create your new user/email address and then return to Windows Mail to add it after it has been activated.


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Re: Adding second email not working

Ok I will try that next and see if it works.  Thank you.

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Re: Adding second email not working

Didn't work.  I've been at this back and forth for several hours today. Under users tab is where this is done correct? I don't get how it's sending an email request to an email that doesn't yet exist.   

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Expert

Re: Adding second email not working


@Beachman99 wrote:

Didn't work.  I've been at this back and forth for several hours today. Under users tab is where this is done correct? I don't get how it's sending an email request to an email that doesn't yet exist.   


OK, you still haven't clarified--------can you sign into the account you created in Comcast using only the webmail interface with your browser?  That will at least tell us if the account you created is working.  Forget Windows Mail for the moment.



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Re: Adding second email not working

No.  I can't even get my email from the website with my primany email address that has worked for years.  I click on the mail icon and it just redirects me right back to the main xfinity page. I've only ever used windows mail. 

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Re: Adding second email not working


@Beachman99 wrote:

No.  I can't even get my email from the website with my primany email address that has worked for years.  I click on the mail icon and it just redirects me right back to the main xfinity page. I've only ever used windows mail. 



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.  See if you can sign in then.



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Re: Adding second email not working

Make your father a Viewer, then you won't have to send him an invitation.

 

new user viewer.PNG

 

https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses


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