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Account Recovery

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Regular Visitor

Account Recovery

I created a comcast.net email account when I was living with my parents about 15-20 years ago. The account associated with the email address is now closed since my parents are both deceased and I'm now renting in a household with Xfinity service.

 

I continued using the old email address even after the service was disconnected primarily for my gaming logins, email subscriptions, and other personal uses. I recently was notified by one of my credit card companies that my old Xfinity email address was "found in the dark web". I wasn't sure what that meant so I just decided to try and change my password.

 

I then realized my password was no longer my password, and that I was hacked! Is there a way for me to recover my old Xfinity ID that's 15+ years old? I tried to change my current Xfinity ID to my old one, but I get the message "Unknown Provisioning Service Error".

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Expert

Re: Account Recovery

Being on the "dark web" means that old email address was gleaned from some security breach in the past.  If it's been inactive for a long time it will no longer be valid.  You can call Comcast security and see if they can get it back-------------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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