Community Forum

tampered with

New Poster

tampered with

changed battery of a door sensor now getting code "tampered with"

Official Employee

Re: tampered with

pwood1979 -

 

That would usually mean that the cover wasn't completely snapped back in place after replacing the battery.  There is a small switch inside the sensor (the "tamper switch") that needs to be pressed down... if the cover isn't put back on properly, the swich won't be engaged and that will cause the error message on the touchscreen. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: tampered with

I'm having the same issue with a Visonic MCT-320 SMA door sensor.  Cover is on tight all looks good, but I still have the error.