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Xfinity Home Cameras Not Working on App

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New Poster

Xfinity Home Cameras Not Working on App

Cameras work fine on the touch screen pad and on the internet Xfinity Home.  But when I try to access the cameras on the Xfinity App on my cell phone, it says that the preview is unavailable.  Tried rebooting the cameras, re-installing them to the system, un-installing the app on my phone... nothing seems to work.  Anyone have any suggestions?  

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Silver Problem Solver

Re: Xfinity Home Cameras Not Working on App

Try calling XHome Services 1-877-298-0874


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Xfinity Home Cameras Not Working on App

Hi there Kferguson10,

I am sorry to hear you are having difficulty connecting your cameras to the App. I have escalated this to the appropriate team. I appreciate your patience, thank you! 


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Official Employee

Re: Xfinity Home Cameras Not Working on App

Hello Kferguson10, thank you for posting regarding this concern. It sounds like your cameras may be out of range or have lost connectivity. I'd be happy to help you with getting this issue repaired. To continue please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Xfinity Home Cameras Not Working on App

Xfinity has discontinued support for the older iCamera cameras with Xfinity Home.