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Unable to add and delete sensors?

New Poster

Unable to add and delete sensors?

Just had my system installed last week and can’t believe in this day and age I can’t install addition door sensors and motions in places I don’t want a tech. Guess I will be using the 30 day satisfaction guarantee and cancel my home service.
I can PM customer service because I’m a new user? Getting Security by Xfinity was a mistake. SimpliSafe is a better product.
Official Employee

Re: Unable to add and delete sensors?

Hello JasonMN, thank you for reaching out and I am sorry to see you go.  If you still need assistance with this we can help.  Please send us a private message with your full name to begin.

 

Thank you


I am an Official Comcast Employee.
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New Poster

Re: Unable to add and delete sensors?

Just to verify, if I want to add two additional door sensors I must purchase from xfinity and pay to have a tech install. I can’t do it?
Diamond Problem Solver

Re: Unable to add and delete sensors?

You don’t have to purchase sensors from Xfinity(where you get them from is up to you, Buyer Beware). But you need a tech to add them

I am a Retired Official Comcast Employee
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