Community Forum

Touchscreen stuck in timed loop

Frequent Visitor

Touchscreen stuck in timed loop

I've seen another thread on here about the issue I'm having, but haven't seen a solution yet. My touchscreen will sometimes lock up and show the disarming screen with a timer and with the message "Armed Not Armed". The timer will count down but nothing happens. It just hangs there and will not let me do anything. If I put in my code it just starts the timer over again. The only thing I found that corrects it, is to go on the Home app on my TV and arm the system. It will reset the touchscreen and arm it, and then I can disarm again. Has anyone else seen this and found a fix?  

Silver Problem Solver

Re: Touchscreen stuck in timed loop


@xTheEdgex wrote:

I've seen another thread on here about the issue I'm having, but haven't seen a solution yet. My touchscreen will sometimes lock up and show the disarming screen with a timer and with the message "Armed Not Armed". The timer will count down but nothing happens. It just hangs there and will not let me do anything. If I put in my code it just starts the timer over again. The only thing I found that corrects it, is to go on the Home app on my TV and arm the system. It will reset the touchscreen and arm it, and then I can disarm again. Has anyone else seen this and found a fix?  


Try calling XHome Services 1-877-298-0874 and describe your issue.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!