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The Xfinity Home Online Portal is going away

spacecadet57
Valued Contributor

The Xfinity Home Online Portal is going away

Just got an email that effective March 11th the online portal is going away.  Just one more instance where Xfinity is removing features and not getting anything back in the process.  They state that we can do everything on the app that we can do on the portal but this isn't the case.  The only way to view 24 hour access to the cameras that we pay for is through the portal.  On the app we can only see the events where motion is detected.  When is Xfinity going to actually add features instead of removing them?  If it wasn't for the hassle of having to switch to another provider, I would be out of here, and might change anyway.

lkpolovchik
Regular Contributor

Re: The Xfinity Home Online Portal is going away

It looks like we’ll be able to play thru 24/7 video. It would be nice if I could view past video feed from my tv rather than live view. I almost never use the portal.


Copied from my email:
For customers with 24/7 video recording, now view every second of your recorded video

Linda
ComcastBecker
Official Employee

Re: The Xfinity Home Online Portal is going away

Hi spacecadet!

 

The ability to review every second of 24/7 footage is available in the Xfinity App (previously known as the xFi App) - make sure to download the latest version as a companion to the Xfinity Home app!  This is also where you can set up Camera Motion Notifications.

 

More new features are going to be introduced in the future, and all of our development work will be focused on our mobile apps (where most people manage Xfinity Home).  


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spacecadet57
Valued Contributor

Re: The Xfinity Home Online Portal is going away

Found it.  Was accessing the cameras through the home app.  Seems confusing that it is available through xfi and not the Home app. Hopefully this will change as I use the Home app to access my alarms and lights as well as the cameras.  Shouldn't have to go to the Xfi app to see the 24 hour feed of the camera.

lkpolovchik
Regular Contributor

Re: The Xfinity Home Online Portal is going away

That’s seriously nuts to stick that in the Xfinity app if you’re paying for the Home subscription. I realize some customers choose to self monitor. But, those of us who have invested in window and door sensors, rental of a touchscreen, etc expected to logically see the 24/7 recording in the Home app. I’d read a post a few months back that talked about merging the Home app with the Xfinity app. My thought is what are we paying for anyway?
Linda
ComcastBecker
Official Employee

Re: The Xfinity Home Online Portal is going away

Right now, the Xfinity Home app is the core app that XH subscribers use to manage their Xfinity Home service.  While you can certainly continue to use the XH App to view cameras and motion clips, the Xfinity App is where you can go for the full-featured camera expereince to manage 24/7 Recording, Motion Notifications, as well as additional upcoming enhancements... and the Xfinity App offers many other features - especially if you have our xFi service and Advanced Security with Xfinity Internet.

 

I agree that it is a little cumbersome to need to go to two places right now (whether that be the XH App and Web Portal, or the XH App and Xfinity App as we transition), but rest assured that our aim is to make it as easy as possible for everyone to manage all of their services wtih us, and make them work even better together. 

 

As more and more folks rely on mobile devices and apps rather than web portals, it's important for our App experience to be best-in-class... that is our focus and is the ultimate goal!


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lkpolovchik
Regular Contributor

Re: The Xfinity Home Online Portal is going away

If the Xfinity app is so wonderful, why does it show multiples of one mobile device? I’ve seen many posts of people saying they have two or three of their iPhone listed. I’m one of those people. I’ve had days when upon returning home to my home WiFi network I discover the app has renamed my iPhone but another iPhone remains as not connected. I currently have both mine and my husband Apple watches listed twice, I have three different names of my iPhone SE. I consider it a game to wake up in the morning and see which named iPhone the Xfinity app has connected today. I have only one iPhone and one Apple Watch. That’s never been resolved. I did have a tech here one day who bluntly told me the Xfinity app doesn’t work well with Apple mobile devices. A lot more needs done to the app if you want us to depend on it. Every time a tech comes into my home they’re using an iPhone. Why is this still happening?
Linda
ComcastBecker
Official Employee

Re: The Xfinity Home Online Portal is going away

While that's a little Off Topic for this thread, this might prove helpful to you.  Apple made some recent security updates.  They now provide a different MAC Address every time a device connects to a new WiFi Network.  MAC addresses used to be static and made it very easy to identify a unique device.  Since they made this change, updates to the device can cause it it to provide a new MAC Address, which xFi then sees as a new deivce.

 

Here is some detail from our FAQ, available here: 

https://www.xfinity.com/support/articles/xfinity-xfi-faqs

 

Why am I seeing another copy of my iOS device?
Comcast is making sure that the current xFi functionality continues to function after the new updates to your iPhone and iPad devices. As a result, there is a small chance that a duplicate version of your iOS device could appear in xFi. When you have a duplicate device, you’ll want to remove the original device from xFi, and keep the duplicate device – making sure that the duplicate is named the way you want, and if desired, assigned to a user profile.

How do I check for duplicate devices?
Check in your profile, or in the list of not connected devices under Devices in the Connect tab to see if there are any disconnected iOS devices that should be connected. If you find one, look for a duplicate of this device under Devices, in the Connect tab.

If I have a duplicate device, how do I make sure I have only one active device in xFi?
First, find the original, inactive device. If it's assigned to a profile, go to People in the xFi app and select the original, disconnected device listed under your profile. Otherwise, find the device in the Devices list on the Connect tab. Tap Device Details and select Forget Device at the bottom of the screen.

To assign the active device to a profile:

  • Select your preferred profile and tap +Assign Device.
  • Select the duplicate device from the list of connected devices and select Assign. Use a unique name to avoid confusion.
  • Once the device is assigned to your profile, all your previous features and settings should return to normal.

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lkpolovchik
Regular Contributor

Re: The Xfinity Home Online Portal is going away

That helps a ton. Thank you for that. So I forgot both of our Apple watches that haven't been connected since 9/25.  I still have one iPhone of mine called iPhone SE-3 that was connected on 1/30 because it seems to connect intermittently, which is kinda confusing. It seems that my iPhone gets renamed a lot even though I don't leave our home WiFi network as much as my husband's iPhone. His iPhone was only renamed once and that is when the original iOS update came out in September of 2020. 

Linda
spacecadet57
Valued Contributor

Re: The Xfinity Home Online Portal is going away

I actually use the Xfinity Home on the web portal quite a bit and will really hate to see it go. It is much easier when I am on the computer and want to check a camera or adjust a thermostat to do it on the portal rather than have to open the app (which is very slow loading) on my phone.  Also, if I want to check a video recording I can get a much larger and better picture on the computer than on the phone.  Wish it would stay as is.