Community Forum

Techs do have or bring the proper equipment.

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Contributor

Techs do have or bring the proper equipment.

Xfinity’s goal or promise is to keep service and equipment connected and operating properly. For the month of July 2020 my home security equipment has not functioned as promised. When the techs report to my home to service or diagnose my home security system, they do not have or bring the correct equipment required to properly complete, pair or connect my touch screen or sensors to my home security camera.

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Regular Contributor

Re: Techs do have or bring the proper equipment.

The Xfinity home website still says that the techs are not going into homes to install equipment. Assuming you have a Xfinity home, it doesn't sound like they're willing to come into your home to repair or replace equipment right now. Will a tech talk you thru whatever needs done so your problem is resolved? 

Linda
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Contributor

Re: Techs do have or bring the proper equipment.

Thanks for responding to my request in a timely manner. However, an Xfinity tech driving an Xfinity rruck visited my home twice. The tech entered my home, diagnosed my home security equipment and replaced my touch screen. Unfortunately, the replacement touch screen is experiencing difficulty connecting to my camera. If Xfinity’s website states: techs are not going into homes to install equipment. I don’t understand why I was given a tech  appointment or why the tech enter my home if he or she was not suppose to?

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Regular Contributor

Re: Techs do have or bring the proper equipment.

Just contact them and tell them you’re still experiencing problems. It’s good to know they are doing service calls again. Maybe your camera is the problem and not the screen?
Linda
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Contributor

Re: Techs do have or bring the proper equipment.

Thanks Linda. I will contact Xfinity and schedule  another appointment. I agree the issue may be my camera not my touch screen. At the present time, I do not feel safe inside my home because my camera is not operating properly. Stay  healthy and safe.