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Hi Kitchens1 -
In some cases, we are now able to send out replacement sensor kits. If this is an option in your area, the sensors would be swapped by you, and you would then complete a pairing process to your system with the assistance of an Xfinity Home chat agent.
Please give us a call at 1-877-298-0874 to inquire about the availability of a kit.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
