Since Comcast doesn't have humans to actually ask questions of and the website is not clear....does anyone one how to ask xfinity about legacy alarm equipment compatbility? I currently have ADT and don't want to spend a forture replacing the key pads and sensors...but would like to switch alarm companies.
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I was told by ADT that my Xfinity equipment is not compatible with ADT. I'd guess the ADT is not compatible with Xfinity.
Thanks Linda, there is a store nearby but i'm not sure if they are open. Plus i have a broken ankle so getting around is tough.
They’re open by appointment only for now in my area. I have an appointment today for phones. I tried to call yesterday and I was told there is a 60 minute wait. Too much time on hold. It’s all very frustrating how Xfinity decided to hand Covid 19. Best Buy is appointment only as well. I refuse to buy a vehicle online. Good luck.
A couple of years ago I went from ADT to Xfinity. My wiring and hardwired sensors were compatible. They had to swap out the circuit board as th ADT board was not compatible. I have had two of the old hard wired sensors fail and they replaced the with wireless units. Happy with our service.