Legacy alarm equipment compatibility with xfinity home?

[pegwolf]

Since Comcast doesn't have humans to actually ask questions of and the website is not clear....does anyone one how to ask xfinity about legacy alarm equipment compatbility?  I currently have ADT and don't want to spend a forture replacing the key pads and sensors...but would like to switch alarm companies.

[lkpolovchik]

I was told by ADT that my Xfinity equipment is not compatible with ADT. I'd guess the ADT is not compatible with Xfinity. 

[pegwolf]

Thank you!  Getting somone at Xfinity who knows anything is challenging.  Guess I will take my business elsewhere.

[lkpolovchik]

That’s truly a shame. If you have an Xfinity store nearby I would suggest a visit. Make a list of questions.

[pegwolf]

Thanks Linda, there is a store nearby but i'm not sure if they are open.  Plus i have a broken ankle so getting around is tough.

[lkpolovchik]

They’re open by appointment only for now in my area. I have an appointment today for phones. I tried to call yesterday and I was told there is a 60 minute wait. Too much time on hold. It’s all very frustrating how Xfinity decided to hand Covid 19. Best Buy is appointment only as well. I refuse to buy a vehicle online. Good luck. 

[Homerec130]

A couple of years ago I went from ADT to Xfinity. My wiring and hardwired sensors were compatible. They had to swap out the circuit board as th ADT board was not compatible. I have had two of the old hard wired sensors fail and they replaced the with wireless units. Happy with our service.

[pegwolf · Accepted solution]

Thx. My system is wireless and not compatible. 

[CCAndrew]

That’s true, and the information that your system is wireless would’ve been helpful in the original post

[pegwolf]

I didn't realize that at the time I posted the original question.