Hole in side of house

Technician came last Thursday night for a trouble call, cameras not working. Said they don’t make that kind anymore and they would need to be replaced with new version. Started the work, but the connection dropped. He only put on camera up and left an open hole going from outside to inside a bedroom for the other camera. Said he has to go home and his supervisor would reschedule another tech to come and finish on Sunday. I never got a call with the new appt time. I called fri, sat, sun and today. Still NO ONE had called me back and I still have an open hole on the side of my house. I finally scheduled an appt for a service call for tomorrow night. This is Ludicrous!!