Community Forum

Help!

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Contributor

Help!

I am aware I am not Xfinity’s only customer however, for the months of July and August 2020 my home security equipment has not functioned as promised. Several techs have reported to my home to service or diagnose my home security system. Unfortunately, they do not have or bring the correct equipment required to properly replace, pair or connect my camera to my touch screen or sensors. For the first time in my adult life I am unable to sleep because I did not feel SAFE. If Xfinity does not have adequate home security system equipment in stock due to COVI 19, please let me know. I will return my non functioning home security equipment and subscribe to another home security provider.  Xfinity’s goal or promise is to keep service and equipment connected and operating umm.

 

 

 

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Contributor

Re: Help!

Call 1-800 xfinity and tell then whats going on and have them sand a another tec out to get whats you need i have xfinity for my apt as well and had it since 2018 i know the drill  

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Contributor

Re: Help!

Thank you very, very much. Your reply made my day.