I recently became an Xfinity Home customer. After talking with the sales rep, I decided to purchase 4 cameras to add to the home system. So far, these cameras have been a disappointment. First, it seems like these were made for Xfinity by Arlo, since this camera is not listed on Arlo's website. Why couldn't Xfinity have made these cameras with longer cords? 3 out of the 4 had to have cable extension to make it to its power source! A 50 foot cord for each camera would have not have been out of the question and made the install look much better. Second, the camera itself seems outdated. The resolution is only in the 700s. With other cameras that are the same price, resolution is above 1000. Why did Xfinity go with such a cheap model? Finally, it seems that this camera and the home controller are not very compatible. I'm always getting "Cannot connect to cameras" messages on my controller AND some of my cloud coverage is not even viewable or saveable with the screen showing "Camera Error". Seems like Xfinity would have these bugs ironed out. Before anyone says "Have the techs come out", we have. The modem has been changed out once, controller changed out twice. These cameras have proven to be inadequate for a home security system.
Thanks for the reply, but it only makes me more disappointed after what you posted. Poor WiFi connectivity shouldn't exist between Xfinity products! Why wouldn't Xfinity make sure that all new installs start with the XB6 Gateways? As for the camera, it was the Xfinity rep who said that these were Arlo cameras. Good to know the actual maker.
So we had the tech out here and we confirmed that I have the XB6. We also plugged in an ethernet cable from the modem to the controller. We still have the issue of the controller losing connection to the camera. Wouldn't the ethernet cable take care of this? What is next? I feel like this camera portion of Xfinity Home has been a HUGE waste of money and time! These cameras cost $120 each. Based on this price (I bought 4), I could have had a more modern system (higher resolution) for close to the same price.
I will say that I hve nothing but PRAISE for the tech who has tried to correct this issue. He has returned all of our calls and tried to make this right throughout the process. If I can post his name, it would be my pleasure to do so.
I've had Xfinity Home for over two years. The only time there has ever been a problem with the touchscreen or cameras there was an external problem such as a Node outside of our home. Our WiFi goes thru block and brick walls outside w/o needing the pods. See if a tech can come back to your area and check the connections outside your home and check with your neighbors to see if they have problems also. I don't think the cameras set up outside work as well though especially the Xfinity sold cameras which are made my Sercom. I've heard good things about Panasonic HomeHawk cameras which do not hook up to the Xfinity system but can be controlled from your computer or smartphone. They are designed for exterior areas.
When you say NODE, do you mean cable connection outside of the house? If so, wouldn't my Internet be faulty also? That has not happened. What you say last is how I feel. I feel that I have WASTED $500 and $10/month for the next two years. At least with aftermarket security cameras, I probably could have taken them back and selected different models. That won't happen with Xfinity.