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Face ID Issues

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Face ID Issues

I can not get Face ID to work to arm/disarm system with iphone 11 pro.  All settings are correct- and face ID will come up and show successful (I get the check mark), but nothing happens to the system and I have to enter my pin to arm/disarm.  Does this function not work?

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Expert

Re: Face ID Issues

It works perfectly fine with both my iPhone 11 Pro Max and my wife’s iPhone XS Max.
Double-check Face ID and Passcode under Settings and make sure your Xfinity Home App has permission to use Face ID (under Apps):

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