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It works perfectly fine with both my iPhone 11 Pro Max and my wife’s iPhone XS Max.
Double-check Face ID and Passcode under Settings and make sure your Xfinity Home App has permission to use Face ID (under Apps):
Double-check Face ID and Passcode under Settings and make sure your Xfinity Home App has permission to use Face ID (under Apps):
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
