Community Forum

Cancellation of Monitoring

New Poster

Cancellation of Monitoring

My understanding is that if I cancel my service (2 year commitment completed), I get to keep all the equipment except the touchscreen.  My question is, will the system continue to work without the touchscreen?  I would still have Xfinity Internet, the sensors, camera, and keypad.


Thank you.


Diamond Problem Solver

Re: Cancellation of Monitoring

Once you’re done your part, you still keep everything including touchscreen (everything communicates through it). Without monitoring, your sensors are just going to be good for the chimes. If you were to drop the service altogether, that’s when you return the touchscreen

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!