Camera suddenly disappears from network..Can't re-pair

[IndyWaggs]

I have 3 Xfinity home security cameras set up around our home. Well, a few days ago, one of them just suddenly disappeared from the app and now I cannot get it to re-pair. I have tried to pair this camera dozens of times to no avail. I've tried through the app, touchscreen, etc. Is there something I'm missing here, or is pairing these cameras that much of a chore? I watched the Xfinity tech do it a month ago in just a few minutes. Can a Xfinity rep troubleshoot from their end, or would something like this require a technician visit?

[RobertWy]

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@IndyWaggs wrote:
I have 3 Xfinity home security cameras set up around our home. Well, a few days ago, one of them just suddenly disappeared from the app and now I cannot get it to re-pair. I have tried to pair this camera dozens of times to no avail. I've tried through the app, touchscreen, etc. Is there something I'm missing here, or is pairing these cameras that much of a chore? I watched the Xfinity tech do it a month ago in just a few minutes. Can a Xfinity rep troubleshoot from their end, or would something like this require a technician visit?

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I assume this is also true for the website:

https://home.xfinity.com/

[IndyWaggs]

Yep, no option to pair it on the website.

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@RobertWy wrote:

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@IndyWaggs wrote:
I have 3 Xfinity home security cameras set up around our home. Well, a few days ago, one of them just suddenly disappeared from the app and now I cannot get it to re-pair. I have tried to pair this camera dozens of times to no avail. I've tried through the app, touchscreen, etc. Is there something I'm missing here, or is pairing these cameras that much of a chore? I watched the Xfinity tech do it a month ago in just a few minutes. Can a Xfinity rep troubleshoot from their end, or would something like this require a technician visit?

---

I assume this is also true for the website:

https://home.xfinity.com/

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Yep, no option to pair it on the website.

[RobertWy]

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@IndyWaggs wrote:

Yep, no option to pair it on the website.

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@RobertWy wrote:

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@IndyWaggs wrote:
I have 3 Xfinity home security cameras set up around our home. Well, a few days ago, one of them just suddenly disappeared from the app and now I cannot get it to re-pair. I have tried to pair this camera dozens of times to no avail. I've tried through the app, touchscreen, etc. Is there something I'm missing here, or is pairing these cameras that much of a chore? I watched the Xfinity tech do it a month ago in just a few minutes. Can a Xfinity rep troubleshoot from their end, or would something like this require a technician visit?

---

I assume this is also true for the website:

https://home.xfinity.com/

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Yep, no option to pair it on the website.

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I have found the phone support to be usefull sometimes.

Try calling XHome Services 1-877-298-0874