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your support chat and contact is broken

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your support chat and contact is broken

I've been trying to connect all day. - when I enter, the chat

 

HI - we're having incoming signal issues with tv again. I have had techs out multiple times to address this. That has not been successful. I am constantly resetting my system. the internet is affected as well. I would like a tech to come out tomorrow and inspect the lines on my street and the entirety of my system. I  would also like to know how many homes are sharing our feed. This issue has been continuing for over a year . Im afraid I will have to cancel all service if this is not addressed by tomorrow at the latest. I am paying for frustration. I cannot do this anymore. Thank you.

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Expert

Re: your support chat and contact is broken


@xcust wrote:

I've been trying to connect all day. - when I enter, the chat

 

HI - we're having incoming signal issues with tv again. I have had techs out multiple times to address this. That has not been successful. I am constantly resetting my system. the internet is affected as well. I would like a tech to come out tomorrow and inspect the lines on my street and the entirety of my system. I  would also like to know how many homes are sharing our feed. This issue has been continuing for over a year . Im afraid I will have to cancel all service if this is not addressed by tomorrow at the latest. I am paying for frustration. I cannot do this anymore. Thank you.


for fastest live service call 800-Comcast. When you schedule a call, the tech that visits your residence will check the signal outside your home to be sure you are getting good signals and low noise. If there is a problem there that is before your home and beyond the pedestal that your home is connected, the tech will arrange for a lineman tech to fix neighborhood problems as you describe. 

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: your support chat and contact is broken

Hi @xcust

 

Thanks for using the Xfinity Forum to make us aware of the signal issues you're experiencing that are affecting your TV services. I'd be happy to help investigate and get this resolved. To get started, can you send me a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name and account number. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!