xfi pods exchange

I initiated an exchange for my 3 xfi pods on Aug 16 due to overheating and not working properly. I was emailed a UPS return label and I returned it on Aug 17. The package was received by you and acknowledged via email on Aug 19. I have not heard from you nor have I received my replacement xfi pods. I keep getting the run around over the phone and no help.

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Responses

spypizza

New Poster

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1 Message

5 years ago

Did you ever receive any satisfaction? I am in the same situation. Pods stopped working - Initiated exchange 9/14, shipped back and accepted 9/16. I can get no answers from chat or phone assistance. They have "created a ticket" with the XFi pod department which seems virtually useless as it has had no status change in a week and a half.

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U

user_0f7ba0

Visitor

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1 Message

4 years ago

Any responses here? Same thing happened to me...

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XfinityMarcos

Official Employee

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2.4K Messages

Hello, @user_0f7ba0, thank you for reaching out to our forum for with your xFi Pods. I'd love a chance to help turn this around for you. Since this thread has been inactive for so long, you'll need to create a new post detailing your concerns. I look forward to helping you 😃.

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4 years ago

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Customer Service

lmilliard1964

xfi pods exchange

spypizza

user_0f7ba0

XfinityMarcos

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