Community Forum

xfi pods exchange

lmilliard1964
New Poster

xfi pods exchange

I initiated an exchange for my 3 xfi pods on Aug 16 due to overheating and not working properly.  I was emailed a UPS return label and I returned it on Aug 17.  The package was received by you and acknowledged via email on Aug 19.  I have not heard from you nor have I received my replacement xfi pods.  I keep getting the run around over the phone and no help.  

spypizza
New Poster

Re: xfi pods exchange

Did you ever receive any satisfaction?  I am in the same situation.  Pods stopped working - Initiated exchange 9/14, shipped back and accepted 9/16.  I can get no answers from chat or phone assistance.  They have "created a ticket" with the XFi pod department which seems virtually useless as it has had no status change in a week and a half.