Community Forum

xFi Pods

4laker
Regular Visitor

xFi Pods

Trying to purchase xFi Pods online but they are unavailable. When will they be available?

ComcastKorie
Official Employee

Re: xFi Pods

Good afternoon, @4laker! I'd love to help look into the xFi pod error, and see what we can do about getting you some ordered. We should have them available. Please send me a PM with your name and address to start. 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
airjell
New Poster

Re: xFi Pods

How can I order 2 of the new Xfinitiy Pods.  The Web and App says "temporarily unavailalble", and has shown this for >2 months.

ComcastBrie
Official Employee

Re: xFi Pods

Hey there! Our xFi pods are currently on backorder at this time, we're coordinating to get a concrete timeline when they'll be available for purchase on the website, but we can submit an order for you on our end--there may be a delay in the devices getting to you, however. Could you send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastBrie," and then click send a message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
4laker
Regular Visitor

Re: xFi Pods

I have a new xFi pod and it seems to be working well. I also have 3 older pods, can I use these older pods in conjunction with the new one to help out extending my coverage further to other dead spots in my house?

ComcastAbbie
Official Employee

Re: xFi Pods

@4laker This is a great question! Your older Pods might affect the performance of your newer Pods. We recommend that  you allow 48 hours for your new Pod to adapt to the coverage needs of your home. After 48 hours, if you still have poor coverage in some areas, you can re-add your older Pods to extend coverage to those areas. You can get more information here: https://comca.st/2ZJc9Pj


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!