So I recieved an email that with my plan (1000mbs) that I can recieve xFi pods at no additional cost and after anaysis of my network, I would greatly improve the coverage and preformance in my home. I attempt to click the link but it says unavialable to me. I contact CS and was told I need to go into my account and add it, but when I do that, the systems doesn't register it as "included" and says I need to pay around $150 bucks to recieve 1 xFi Pod...is this some sort of hussle, trick people into think they can recieve the for free and the hit them with a $150 dollar bill? Seems super unethical and really like a scam. Anyone else experiencing this?
Hi there, @chris0684.
Usually, when this happens, it is because the account is not qualified for the xfi pods. I can double-check into your account and see what is happening. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.