Community Forum

why is comcast so unrespondsive to dangerous situation

New Poster

why is comcast so unrespondsive to dangerous situation

We have a low hanging comcast wire on our public raod that cars can pass under but not trucks, we have reported it many times and have been giving many times that some one will be here to fix it and no one shows up , when a truck does hit the wire it will damage our house and others , we will hold comcast responsible but they do not seem to care about that as we have told customer sevice that many times, why cant comcast get a clue that this is a urgent situation that needs to be resolved, it now has been 36 hours sence we first reported the low hanging wire.

Official Employee

Re: why is comcast so unrespondsive to dangerous situation

Greetings, @seniceguy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly apologize to hear about the low hanging wire. I would like to have a look into this and see what's going on with getting someone out there to make sure this is being resolved. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!