whole account

you guys have managed to mess  up my whole entire account first of all you have the worst modems on earth they are junk. 2. My sister put us on a triple play because it was cheaper. first of all they never gave her a modem . I installed it was on the phone support for an hour they got it working until the next morning and its not working again wasting my time and i have to get atech out wasting more of my time. then we went to get my dads name off our mobil accout and the stupid person only took my sisters phone and stoped mine I want compinsation for all of this or will stop all services.