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tree trimming

New Poster

tree trimming

i m aware of previous posts regarding tree trimming and removal. I have 2 more specific questions regarding lines in trees and potential problems.

The first being a dead tree on my property entwined with what i believe are 3 comcast trunk lines on a comcast right of way that I'd like to remove. The second being i a tree I'll be cutting down with a power and comcast service cable in. The power company will be coming to lower and deenergize their cable when i remove it. What is comcast's protocol for such a thing?

I talked to a comcast representative who said comcast will not move anything and their policy is only to show up and replace and repair when it is damaged. Is this true?
Official Employee

Re: tree trimming

Hello, @TC2020



I want to pull up your account and look into this for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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