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sudden billing increase

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sudden billing increase

Why did my bill increase by $30 in October?   Service is the same.


Official Employee

Re: sudden billing increase

Hi @carlson140! Thanks for using the Xfinity Forums to determine the cause of your rate increase. Normally when this happens, it's due to promotional discounts that have expired. When this happens, we can check for new promotions for your services. If you'd like to discuss your options, I'd be happy to chat with you in a private message. To send a message, click on my name, "ComcastChe," then click send a message. Please include your first and last name and your service address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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