Community Forum

service outage

1kgigout
Regular Visitor

service outage

How to get credit for service outage during the Texas winter storm on 2-15-21 amd 2-16-21

ComcastMartin
Official Employee

Re: service outage

Hi there, @1kgigout

 

Our team can look into the service interruption and get you the credit for the time without service. Thank you for reaching out and creating a post on our forums. 

 

Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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nate1931
New Poster

Re: service outage

@ComcastMartin Hello, I did not have power on 2/17 and 2/18 due to the Texas Winter Storm and outage issues. Can you please credit my account for an outage credit?

 

Thanks.

Golshi
Regular Visitor

Re: service outage

Hi,

 

I did not have internet service on 2/16 and on 2/17.. how I can request credit for those 2 days?

ComcastMartinR
Official Employee

Re: service outage

Hi @nate1931! We would be more than happy to take a look at your account as well. 

Please send us a Private Message with your first and last name. 

 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!