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self installation kit trouble

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self installation kit trouble

picked up the kit at the store today and trying to connect but it gives me an error message "you signed in successfully but you must be an Xfinity user to enjoy this service."  If i am not a user then why do i have an account number, why did i pay for service and why do i have a wifi box??  What am I missing here??

Official Employee

Re: self installation kit trouble

Hi there, @Jblankenship,


I can look into your SIK, 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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