New Poster
•
1 Message
return xfi pods
I have filled out the online forms to return xfi pods three (3) times and have never received the promised email with return instructions -- without which one cannot make a return (no access to customer service agents via voice, email or the xfinity 'bot').
It appears that Xfinity's strategy is to delay until the 30 day window for a full refund has expired.
Does anyone know of any way to get around this dead end?
Hank12132134654
New Poster
•
2 Messages
5 years ago
I am going through the same nightmare. I'm going to try UPS. The xfinity store would not take them. The brainless person I spoke to sent me back to the online form, which I explained to her did not send me any return instructions.
0
0
yomed
New Poster
•
1 Message
4 years ago
I have been dealing with this same issue since December! Have you had any luck returning?
Thank You
0
0
user_800963
Visitor
•
1 Message
4 years ago
I am having the SAME issue! I have written them twice and never heard back and went into the store twice and they say they cannot do anything! I am so ANGRY. It makes me want to cancel Xfinity cable, internet AND my phone services because of this BS!
0
0
user_b9f0c1
Visitor
•
1 Message
4 years ago
Same here. I’m goi got file a complaint with the FCC. I have found in the past it is the only way to get someone from Comcast to take action.
0
0