return xfi pods

[mblis]

I have filled out the online forms to return xfi pods three (3) times and have never received the promised email with return instructions -- without which one cannot make a return (no access to customer service agents via voice, email or the xfinity 'bot'). 

It appears that Xfinity's strategy is to delay until the 30 day window for a full refund has expired.

Does anyone know of any way to get around this dead end? 

[Hank12132134654]

I am going through the same nightmare.  I'm going to try UPS.  The xfinity store would not take them.  The brainless person I spoke to sent me back to the online form, which I explained to her did not send me any return instructions.  

[yomed]

I have been dealing with this same issue since December!  Have you had any luck returning? 

Thank You