mblis's profile

New Poster

 • 

1 Message

Tuesday, September 1st, 2020 6:00 PM

Closed

return xfi pods

I have filled out the online forms to return xfi pods three (3) times and have never received the promised email with return instructions -- without which one cannot make a return (no access to customer service agents via voice, email or the xfinity 'bot'). 

 

It appears that Xfinity's strategy is to delay until the 30 day window for a full refund has expired.

 

Does anyone know of any way to get around this dead end? 

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

2 Messages

5 years ago

I am going through the same nightmare.  I'm going to try UPS.  The xfinity store would not take them.  The brainless person I spoke to sent me back to the online form, which I explained to her did not send me any return instructions.  

New Poster

 • 

1 Message

4 years ago

I have been dealing with this same issue since December!  Have you had any luck returning? 

Thank You

Visitor

 • 

1 Message

4 years ago

I am having the SAME issue! I have written them twice and never heard back and went into the store twice and they say they cannot do anything! I am so ANGRY. It makes me want to cancel Xfinity cable, internet AND my phone services because of this BS!

Visitor

 • 

1 Message

4 years ago

Same here.  I’m goi got file a complaint with the FCC.  I have found in the past it is the only way to get someone from Comcast to take action. 

forum icon

New to the Community?

Start Here