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requested xb7 and sent me xb6 that I already have

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requested xb7 and sent me xb6 that I already have

i had a call with xfinity and i request for the new wifi 6 router xb7. I am already to the xfi advanced unlimited and i have the xb6 router. They told me i have to pay extra for that, i told them i am gonna cancel and they offer me for the same price that i already pay. i sign another contract for the new router but they sent me the xb6 the same that i have. 

i called the again and tried to sign another contract with 24 dollars more for the new router and try to convinced me that this is temporarly and they gonna remove the charge as soon return the mistake they made of the new router. 

i am goona waqit for a response in this forum if nobody gonna answer i will be happy to move to another service. I am tirede with the tricky xfinity.