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reducing monthly billing due to Covis19

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reducing monthly billing due to Covis19

as a Comcast customer for 30 years, I am appalled that loyalty seems to mean nothing to Comcast.  Xue to reductions in the workforce at my company I am furloughed for at least 6 months and need to reduce costs but Comcast refuses to make any concessions.

 

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Official Employee

Re: reducing monthly billing due to Covis19

Hi @Detbobmobil

We truly appreciate your continued loyalty over the past 30 years. I'm sorry about your experience and want to reassure you we are here to help yourself and others who may be dealing with a similar situation. My team would be more than happy to chat with you in a private message about your account. 

We can review your current package and similar offers that are available that would help lower your rate. If we don't have anything that will lower your rate for the services you wish to keep, we can discuss downgrading to something more reasonable.  

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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