Regular Visitor
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2 Messages
"Change Plans)
Why does change plans only offer bigger plans when I'm trying to downsize now that my package has expired. I can't afford the increase. I'm was thinking of cutting out cable and phone, but they offer nothing less than what I have now and when I click off phone and tv it just says it has no offfers in my area
jav6joev
Gold Problem Solver
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2.2K Messages
5 years ago
My bill increased due to a promotion expiring and I needed to reduce it. The online generated offer(s) available did not provide any reduction but when I called in to Customer Service, they asked questions determining my needs and had plans available that did reduce my bill as I wanted.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @mccarron52,
Thanks for using the Forum to share your experience when trying to downgrade your services. I can understand why this would be frustrating. When you don't see the plans that fit your needs, feel free to call in or chat with us, so we can discuss all of your options. I'd be happy to review your account to see how I can help. Can you send a private message?
To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.
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