Community Forum

primary user

New Poster

primary user

I am the account holder, but I'm
listed as a secondary user. I need help to designate myself as the primary user.
Official Employee

Re: primary user

Start by going to and looking up what your primary Xfinity ID is. Once you know it, you can do a password reset on it. You'll need to be on your home network if you don't have a mobile or email associated with the primary. 

I am an Official Comcast Employee (On the HQ Identity Product and Serviceability Teams).
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