As an existing customer, how come I am not able to browse plan offers online? I am always directed to call customer service. This is extremely frustrating and feels like a strong arm tactic to prevent existing customers from easily knowing what options are available to them.
Hello, @Mike0001! Thank you so much for reaching out to Comcast today over our Community Forums!
I do apologize you unable to view current options online for changing your services. Often times if our customers are in a current promotion, the online options may be limited, and contacting us directly is the only option. We want to make sure you are getting the most value from your services, and don't lose out on anything while being in a current promotion, or bundle.
We can help you review your services, and current plan! To get started, please send us a Private Message with your first and last name.
To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side.
I am well beyond any promotional periods. Reaching out directly is not the option this customer wants. What is comcast trying to hide or "protect" me from? Why don't current customers get to shop what options might be available? Does your interface for existing customers intentially steer them towards one on one conversations with associates?