Hello, @clarkr, thank you for reaching out to us today, I would love a chance to help with any of your concerns. Can you please provide some background details to help us get started on the right foot? If you'd prefer to work with our phone team, you can use this number:1 (800) 934-6489. They're awesome and will have all the tools to get you taken care of, so no matter what you'll be in great hands.
Thank you. I'm trying to understand the internet outage that I'm facing. The outage map shows a problem where I am, and my Xfinity status indicators say that my router isn't connected, BUT I asked for a text when it was fixed, and I got one! So if it's fixed, why aren't things working (and why does your outage map still show the problem)? Also, FWIW, why isn't that phone number given anywhere on yuor website?
Thanks for sharing your concerns with us @clarkr! The best place to get updates is on the My Account app. It is possible to be grouped into multiple service interruptions, so while we may have gotten one issue repaired, you may still be affected by another and you will still get the notification for the one that was resolved.
I understand that can be a bit confusing, but if you would like to send me a PM with your first/last name and service address, I would be more than happy to take a look and see if there are some more specific updates available for your area.
To send a private message, click my name "ComcastTambrey", then click "send a message".