Hello @shirlgrindol, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the interruption you experienced. We would be more than happy to further look into and assist you with this.
Can you please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".