Community Forum


New Poster


My Xfinity service was down from 3:30pm on 10/13 until 10/14 at 5am.  Could I get a credit on my bill since this caused me to lose work hours from home yesterday?

Official Employee

Re: outage

Hello @shirlgrindol, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and I am sorry to hear about the interruption you experienced. We would be more than happy to further look into and assist you with this. 


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!