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no signal from cable box

Haines_Brown
Regular Visitor

no signal from cable box

I have two TV sets running from cable, one gets the signal the other does not. The set that does not get the signal (black screen) does hanle AV inputs OK and also air TV (non-cable channels). I tried cooking the HDMI out from by XioD-P cable box to another HDMI port on the TV set without success. What should I do. Assume the problem is with the cable box and pick up a new one at a Comcast store? Wold the store always have one in stock? Do I need an onsite repairman?

ComcastBianca
Official Employee

Re: no signal from cable box

Hi, @Haines_Brown! Since the non-cable channels are airing fine, it's possible the issue is with the cable box. Have you attempted to change the input on the TV? If that doesn't work, I'm happy to look into options to get this resolved! Please send us a private message with your name and address for further assistance. 


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Haines_Brown
Regular Visitor

Re: no signal from cable box

I already tried to shift the HTMI cable to a different port on the TV but without luck. You said to reply to your privately, but I've no idea whether this message is private. If so I'll repond with my address.

ComcastBillie
Official Employee

Re: no signal from cable box

@Haines_Brown, in order to send us a private message so we can help you just click on my handle "ComcastBillie" and you can send your name and address to us. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Haines_Brown
Regular Visitor

Re: no signal from cable box

I still have received no contact with an Xfinity agent. So should I simply pull my cable box and exchange it at a local Comcast store?

ComcastJodie
Official Employee

Re: no signal from cable box

@Haines_Brown Hey there, could you please check the private messages in your forums profile? Wouldn't want you to miss our messages. Swapping out equipment is of course always a good way to help cable issues and is free of charge. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!