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no notification of upcoming paperless bill

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Frequent Visitor

no notification of upcoming paperless bill

I have been late 2 times because I do not get notified of the paperless bill for September and October. Where do I look to set up warnings of the bill?

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Official Employee

Re: no notification of upcoming paperless bill

Hello, asbaker47! We definitely want to make sure you are getting your bills on time. You can visit https://comca.st/3kQJX5S, go to "Account" and "settings" and verify that all your contact information is correct, especially your primary email. You can also manage these settings from the My Account app.

 

Please give this a try and let me know if that works or if you need an extra hand. We can always take a look on our end as well to verify the information. 🙂


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Frequent Visitor

Re: no notification of upcoming paperless bill

All that was already correct. I am receiving the statement at my "preferred" email account which is optonline.net. Should I change that to my comccast account - would that be safer?

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Official Employee

Re: no notification of upcoming paperless bill

Hey, @asbaker47. I'm glad to hear the settings were correct. Were you able to find the bills in your preferred email? Did they happen to go to a spam folder by chance? If you still didn't see them then you can certainly change the email address to see if they show up in your Comcast email. Please let us know if you have any other questions.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: no notification of upcoming paperless bill

I just got a notification. I'll see if it continues. Thanks.

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Official Employee

Re: no notification of upcoming paperless bill

Sounds good! You know where to find us. 🙂


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!