HOW CAN I GET LATE CHARGES ON A AUTO-PAY ACCOUNT HELLO?
Did you recently set up Autopay? If so, it doesn't kick in until the 3rd month or 45 days.
Hello @tommymay, thanks for reaching out to us on Forums! I can definitely understand how this would be concerning. @Again is correct, Autopay can take up to 45 days to apply if you recently just signed up. If you did not just sign up for Autopay, we can definitely further look into this on our end. Please send me a Private Message including your first and last name as it appears on the account if so.
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I see you have posted last week on our forums. I can promise you our team here is not a Robot. If you like assistance, please let us know as soon as you can. I will be closing this post out due to inactivity. If you change your mind and would like assistance, please feel free to make a new post and reach out to our team.
I hope you have a great evening and for the rest of your week. Take care and thank you for being a valued Comcast customer!