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lack of follow up from supposed supervisor

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lack of follow up from supposed supervisor

I called on Saturday to resolve inability to view recorded shows from other connections in my home , I spent an hour on phone with tech and she was unable to resolve and told me a supervisor would be contacting me , I am still waiting on that call.. Do you have a policy or quality control method to ensure your customers issues/requests are remedied??

<Edited for violating forum guidelines: “Personal Information>

Official Employee

Re: lack of follow up from supposed supervisor

Hi @drominejr, and thanks for posting to the Xfinity Forum to bring this to our attention. I'm sorry for the experience you're having. I can understand why this would be an inconvenience. Especially because most kids are home doing remote learning and with more adults spending more time in the house. I'd be happy to review your account and notes from your call to see how we, the Corporate Digital Care Team, can assist you.


Can you send a private message with your first and last name and the numbers associated with your address?  To send a message, click on my name, "ComcastChe," then click send a message.

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